ING Direct

I am not me: Capital One and the failure of Know Your Customer

Posted by Mike Pumphrey on January 13, 2020 | Featured

A frustrating experience trying to login to an account leads to a rumination on how Know Your Customer (KYC) fails us and our humanity. In the financial services industry, you need to be familiar with a procedure called Know Your … Read More … Read More

Tags: Capital One, Capital One 360, customer service, ING Direct, Know Your Customer, KYC

How to open a savings account with Ally

Posted by Mike Pumphrey on November 2, 2017 | Featured

(Note that I don’t receive any commissions for posts like this. This is just, like, my opinion, man. Nevertheless, please read my disclosure policy.) For the longest time, the standard for an online savings account was a bank called ING Direct. … Read More … Read More

Tags: Ally, buckets, ING Direct, savings, savings accounts

ING Direct

I am not me: Capital One and the failure of Know Your Customer

How to open a savings account with Ally

Empathic Finance - Mike Pumphrey, AFC®

Helping therapists and other helping professionals thrive with money and eliminate financial anxiety forever.

What I offer

Learn more

Contact Info

Socialize