customer service

Community solar: Can you even sign up?

Posted by Mike Pumphrey on April 13, 2026 | Featured | No Comments

The process to sign up for community solar in order to save on my electric bill has been longer than expected, but is still going forward. … Read More

Tags: community solar, customer service

I am not me: Capital One and the failure of Know Your Customer

Posted by Mike Pumphrey on January 13, 2020 | Featured

A frustrating experience trying to login to an account leads to a rumination on how Know Your Customer (KYC) fails us and our humanity. In the financial services industry, you need to be familiar with a procedure called Know Your … Read More … Read More

Tags: Capital One, Capital One 360, customer service, ING Direct, Know Your Customer, KYC

customer service

Community solar: Can you even sign up?

I am not me: Capital One and the failure of Know Your Customer

Empathic Finance - Mike Pumphrey, AFC®

Helping therapists and other helping professionals thrive with money and eliminate financial anxiety forever.

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