Capital One

I am not me: Capital One and the failure of Know Your Customer

Posted by Mike Pumphrey on January 13, 2020 | Featured

A frustrating experience trying to login to an account leads to a rumination on how Know Your Customer (KYC) fails us and our humanity. In the financial services industry, you need to be familiar with a procedure called Know Your … Read More … Read More

Tags: Capital One, Capital One 360, customer service, ING Direct, Know Your Customer, KYC

When savings rates change, is it time to switch banks?

Posted by Mike Pumphrey on July 5, 2018 | Featured

So we all now know to not keep our savings in a big bank, or other entity that clearly doesn’t care about keeping your business. But what if you’ve already done this? What if you have your savings accounts in … Read More … Read More

Tags: Ally, Capital One, savings, savings accounts

Capital One

I am not me: Capital One and the failure of Know Your Customer

When savings rates change, is it time to switch banks?

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